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FAQ

 

FAQ

 

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out.

 

 

Q: Where do you deliver?

A: We cover all of Macomb, most of Oakland and Wayne County. If you’re planning an event outside of our delivery area, give us a call at (248)975-PLAN to see if we will be able to deliver.

 

 

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally, we set up between 8-12 A.M on the day of the rental or in some cases we might have to set up the day before.

 

 

Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No, Our jumpers will always be clean for your event. If your rental was also rented the day before to another customer, then we will clean and disinfect it on the spot for you. Plan N’ Party Events cleans and disinfects after every rental, every single week!

 

 

Q: Do we have to keep it plugged in the entire time?

A: Yes, A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50-100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

 

 

Q: Do you deliver to parks?

A: Yes, we deliver to all parks that allow inflatables. Please consult the city/park you are having your event at for more details.

 

 

Q: What payments do you take?

A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

 

 

Q: what is your cancellation policy?

A: You may cancel up to 24 hours prior to your event under the terms and conditions below.

  1. If cancellation is due to weather, you will receive a credit for the full amount. This credit is valid for 24 months from the date of cancellation.
  2. If cancellation is due to personal reasons, you will receive a credit for the full amount. This credit is valid for 12 months from the date of cancellation.
  3. Any cancellations that are not within 24 hours of your event will be at the discretion of management.

 

 

Q: Do you require a deposit?

A: Yes, a rental deposit is usually required. When reserving over the phone only a credit card number will be required to make a reservation. The remaining balance can be paid C.O.D. (Cash on delivery) or with a credit card 2 days before the delivery date.

 

 

Q: How big are the jumpers?

A: Some of our jumpers are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jumper (listed near the large picture) as some are VERY big and require extra space. Jumpers need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jumper.  The sizes listed with each jump include the space needed for stakes, etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

 

Q: What about the big jumpers? Any special requirements?

A: Check the requirements listed with each jumper. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

 

 

Q: What surfaces do you set up on?

A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

 

 

Q: What are my responsibilities?

A: You MUST adhere to the safety and operating guidelines. A responsible adult must be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage.